What is GDPR?

GDPR (General Data Protection Regulation) represents the new European Union (EU) data rules which came into effect on 25th May 2018. They are designed to enhance data privacy, transparency and control for all European Citizens. They apply to any company that may process data from or about any person (citizen or resident) in the 28 EU States.

GDPR increases EU Citizens’ data rights in several ways, including:

• The right to be forgotten: individuals may request in certain circumstances to have their personal data to be erased.
• The right to be informed: individuals should be informed about the collection and the use of their personal data.
• The right to data portability: individuals can request their personal data to be sent to them or another entity.

Will CoinMover comply with GDPR?

Yes. We support the new regulations because we believe that they provide you with even better privacy, control and transparency over your personal data, we have improved our policies and procedures to comply completely.

What if I am not a European Citizen?

Our Privacy Policies and procedures have been updated for members worldwide. So all CoinMover members, regardless of citizenship, will also have the expanded personal data rights.

What if I am a business user or CoinMover partner?

If you are a Partner using the CoinMover API to send and receive Personal Data about or from your users, you must comply with GDPR regulations.

What is Personally Identifiable Information Data (PII)?

GDPR is most concerned about the way companies handle your Personally Identifiable Information (PII).

PII refers to any electronic data that could be used to reveal who you are, and thus possibly compromise your privacy. Examples of PII include your name, address, phone, email, location, identity, etc.

What personal information does CoinMover collect, use, and share?

When you create and use a CoinMover account, we collect specific personal information required to offer you our services, this includes your name, your location, your identity, your transactions, and other data required by law.

Does GDPR affect how CoinMover communicates with me?

We sometimes send you tips, updates, promotions and industry news via email, these are considered marketing communications.

For EU residents we must get your explicit consent to use your email address and other personal information for marketing communications. If you decline to opt-in for this, you can still use CoinMover, however, you will no longer receive promotional information, which can include BETA invitations and other announcements and we can no longer use your personal data for any marketing efforts.

We also send you transactional communications by email, such as transfer confirmations, verifications or legal updates. We will always send these emails even if you opt-out of marketing communications since they are an essential part of the CoinMover service.

Can I close/delete my account?

Yes, as part of the GDPR rules, you can close your CoinMover account at any time. Please note that, as a financial institution, we are required to maintain a record of your personal information/data for a legally required period of time, which can vary depending on your Country of residence.

Record retention guidelines dictated by United States of America government regulations (federal and state) will always supersede the GDPR rules regarding removal and anonymization of existing data.

During this legally required window of time, your data will be securely held and only accessed if required for security or legal reasons. We will delete any/all data after the legally required time has passed. This is in accordance with GDPR along with numerous regulations globally with which we must comply.

Can I request for my right to be forgotten?

Yes. You will need to close/delete your account. We will remove your personal data from our marketing systems. Please note that, as a financial institution, we are required to maintain a record of your personal information/data for a legally required period of time, which can vary depending on your Country of residence. During this legally required window of time, your data will be securely held and only accessed if requested by a legal authority. We will delete any/all data after the legally required time has passed. This is in accordance with GDPR along with numerous regulations globally with which we must comply.

How do I get a copy of my Data?

You can request a copy of all the data that we have on file associated with your CoinMover account activities, by sending an email to [email protected].

How to update my information?

If you believe that the Personal Information that we have on file is incorrect, it is possible to request that we update our records. If you wish to change your information please email [email protected].