Tier Limit Policy

It is the policy of CoinMover, LLC to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal actions by complying with all applicable requirements under state and federal rules.

As a result, a tier based system has been implemented to balance to need to purchase digital currency easily and efficiently while providing a great customer experience and complying with all regulations.  The three (3) tiers below contain our purchase and sale limits:

Level Transaction Limit Daily Limit Monthly Limit Lifetime Maximum
Tier 1 up to $3,000 $3,000 $9,000 $50,000
Tier 2 $3,000 - $9,000 $25,000 $100,000 Unlimited
Tier 3 $9,000 or more $50,000 Unlimited Unlimited

Tier 1: $20 to $3,000 per day (up to $9,000 per month)

  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match

Customers who wish to purchase between $20 and $3,000 must provide a valid mobile phone number. VoIP and other "soft" phone services aren't accepted.  A third party database check will verify that the number is valid, and SMS verification ties the person transacting to the phone number they used thus ensuring proper ownership.

If for whatever reason a customer name is not returned by our third-party verification service, you will be required to enter your full name as well.  We may also contact you for additional information depending on your transaction frequency and amounts. This $3,000 daily limit has a maximum of $9,000 per month and a lifetime maximum of $50,000.

Tier 2: $3,000 to $25,000 per day (up to $100,000 per month) 

  • E-Mail Address
  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match
  • Passport or Drivers License (or Student ID*)

Purchasing or selling $3,000 or more at any one time (or over $25,000 per day or $100,000 per month) requires your valid mobile phone number plus additional identification. This includes a valid passport, driver’s license, or student identification card.

You will be asked to hold the front and back of your document up to the machine scanning window, and a copy will be saved in our secure database.  Tier 2 approval requests usually take between 10 and 20 minutes. You will receive a text message when your account has been approved.  You only need to do this once. All future transactions will be linked through your mobile phone number stored in our system.

*Student identification cards are only accepted if our machine is located on or next to a major college campus. Regardless of the identification document provided, CoinMover will only accept documents that feature either a magnetic stripe or a scannable bar code.

Tier 2 does not currently have a lifetime transaction limit. However, we reserve the right to ask for additional information as part of our BSA/KYC/AML/EDD policy based on your purchase patterns.

Tier 3: $9,000 and up

  • E-Mail Address
  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match
  • Passport or Drivers License
  • Social Security Number
  • Enhanced Customer Identity Verification

Anyone wishing to conduct more than $9,000 in a single transaction or exceed any of the Tier 1 or Tier 2 limits listed above may apply for Tier 3 account approval.

Tier 3 account applications can be submitted via our on-line Enhanced Customer Identity Verification process. You may submit the required information by clicking here. We will process your application and reply back to you in less than 24 hours.

High Volume Discounts

All approved Tier 2 and Tier 3 accounts that have a valid e-mail address confirmed in our system are eligible for discount promotional codes that you can enter at our terminals each time you make a transaction.  These codes give you a permanent discount on our fees and a reduction on the market price of each crypto displayed on the machine.

Tier Limit Notes

As a general rule, the following apply:

  • Our internal systems will flag anyone who approaches our cumulative transaction limits, and we will pro-actively try to reach out so you can be approved for higher limits rather than be denied when you visit one of our machines.
  • If you have not yet visited a CoinMover machine and performed a transaction, but wish to exceed the limits above, we ask that you reach out to us at support@coinmover.com or submit your information via our Enhanced Customer Identity Verification in order to be approved for Tier 3. We will ask questions like your anticipated transaction frequency, the general source of your funds, and additional documentation as required by our compliance policies. Once we verify your account, we are able to lift all restrictions so that you are free to buy and sell with no transaction or cumulative limits.
  • While at our machine, if your documentation or information cannot be validated in real-time, your transaction and account will be placed in a pending status. Someone will manually review your account and reach out to you for additional information if needed.
  • All official email from CoinMover will come from only two addresses:
    • support@coinmover.com
    • news@support.coinmover.com
  • All official system generated text messages will only ever come from one of the three following numbers:
    • Official Support:
      • (617) 681-4000
    • Random system notifications and updates:
      • (617) 843-4444
    • One-time passcode via SMS before each transaction:
      • (617) 681-7771
  • Our terminal automatically rejecting your registration for any reason doesn't mean we can't approve your account. It just needs to be looked at manually to ensure that all individuals who conduct high volume transactions are properly identified.  We understand it can be a pain, but give it about 5-10 minutes and you'll get an e-mail or text back about the status of your account.
  • We reserve the right to close an account at any time, for any reason, where our internal risk and compliance department has deemed the account transaction history does not align with our business goals or adhere to our compliance standards and policies.