Tier Limit Policy

It is the policy of CoinMover, LLC to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal actions by complying with all applicable requirements under state and federal rules.

As a result, a tier based system has been implemented to balance to need to purchase digital currency easily and efficiently while providing a great customer experience and complying with all regulations.  The three (3) tiers below contain our purchase and sale limits:

Level Tier Range Daily Limit Monthly Limit Lifetime Maximum
Tier 1 $20 - $750 $750 $3,000 $9,000
Tier 2 $750 - $3,000 $3,000 $9,000 $50,000
Tier 3 $3,000+ $9,000 Unlimited Unlimited

Tier 1: $20 to $750 per day (up to $3,000 per month)

  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match

Customers who wish to purchase between $20 and $750 must provide a valid mobile phone number. VoIP and other "soft" phone services aren't accepted.  A third party database check will verify that the number is valid, and SMS verification ties the person transacting to the phone number they used thus ensuring proper ownership.

If for whatever reason a customer name is not returned by our third-party verification service, you will be required to enter your full name as well.  We may also contact you for additional information depending on your transaction frequency and amounts. This $750 daily limit has a maximum of $3,000 per month and a lifetime maximum of $9,000.

Tier 2: $750 to $3,000 per day (up to $9,000 per month) 

  • E-Mail Address
  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match
  • Passport or Drivers License (or Student ID*)

Purchasing or selling $750 or more at any one time (or over $3,000 per day or $9,000 per month) requires your valid mobile phone number plus additional identification. This includes a valid passport, driver’s license, or student identification card.

You will be asked to hold the front and back of your document up to the machine scanning window, and a copy will be saved in our secure database.  Tier 2 approval requests usually take between 10 and 20 minutes. You will receive a text message when your account has been approved.  You only need to do this once. All future transactions will be linked through your mobile phone number stored in our system.

*Student identification cards are only accepted if our machine is located on or next to a major college campus. Regardless of the identification document provided, CoinMover will only accept documents that feature either a magnetic stripe or a scannable bar code.

Tier 2 has a lifetime transaction limit of $50,000.

Tier 3: $3,000+

  • E-Mail Address
  • Mobile Smartphone 
  • SMS/Text Verification
  • Database Lookup Match
  • Passport or Drivers License
  • Social Security Number
  • Enhanced Customer Identity Verification

Anyone wishing to conduct more than $3,000 at any one time or exceed the Tier 1 or Tier 2 limits listed above may apply for Tier 3 account approval. Tier 3 account applications can be submitted via our online Enhanced Customer Identity Verification form by clicking here. We will process your application in less than 24 hours.

High Volume Discounts

All approved Tier 2 and Tier 3 accounts that have a valid e-mail address confirmed in our system are eligible for discount promotional codes that you can enter at our terminals each time you make a transaction.  These codes give you a permanent discount on our fees and a reduction on the market price of each crypto displayed on the machine.

Tier Limit Notes

As a general rule, the following apply:

  • Our internal systems will flag anyone who approaches our cumulative transaction limits, and we will attempt to reach out so you can be approved for higher limits.
  • If you have not yet already visited a machine and made any transactions, but you wish to go over the limits above, we ask that you please reach out to us at support@coinmover.com with your request or submit your application here.
  • As part of the Tier 3 approval process, we will ask questions like your anticipated transaction frequency, the general source of your funds, and additional documentation as required by law. You can submit an application for this tier via our Enhanced Customer Identity Verification form.
  • After verifying all your documents are in order, we will be able to lift this limit on your account, at which point you are free to buy and sell with no transaction or cumulative limits.
  • If for some reason your documentation or information cannot be validated, your transaction and account will be placed in a pending status where someone will manually review your entries and document scans.
  • In all cases, the CoinMover Support Team will reach out to you for additional information if needed. All email from us will come from support@coinmover.com.
  • Our terminal automatically rejecting your registration for any reason doesn't necessarily mean we will not approve your account. It just needs to be looked at manually first to ensure that all individuals who conduct high volume transactions are properly identified.  Give it about 15-20 minutes and you'll get a text back about the status of your account.
  • We reserve the right to close an account at any time, for any reason, where our internal risk and compliance department has deemed the transaction history does not align with our business goals.