We like to be straightforward, so let's start with a golden rule: As a user of our services, you have no reasonable expectation of privacy of information transmitted via our services, to the extent that any information you submit to us is subject to inspection by state and federal government regulators at any time.

There are certain policies and procedures we have implemented to strike a balance in the digital currency space for use of our services. These are meant to preserve your privacy rights (a) according to various laws (local, state, federal, and country specific) and (b) because they align with our core values as a company and our business ethics, and (c) they promote greater adoption and use of digital currency.

The purpose of this document is to communicate our privacy policy to you in a straightforward and clear manner. By performing a transaction at one of our machines (or online), you agree to our terms and conditions and this privacy policy.

Simply put:

We deal with money. We're regulated by the government. It means they can ask us for any information about you at any time and we must give it to them. Otherwise, we'll protect your info from others. 


We cannot trace transactions to and/or from a wallet address or other direct personal identifying information on the blockchain based solely on use of this ATM.

We are only able to confirm receipt of digital currency from one wallet to our company wallet and confirm payment to our company wallet from another wallet.

We cannot know for certain the ownership of a non-CoinMover wallet address.

We provide, and you have the right, to receive a receipt for each individual transaction. This is the full extent of the individualized transaction history that CoinMover can generate or retain regarding your use of the ATM.

On our two-way machines, you are not required to have your own wallet to purchase digital currency.  The two-way machines have the ability to product a paper wallet that will contain the funds you purchased.  This wallet contains both a public key and a private key. 

The private key for a paper wallet is generated randomly and is NOT tracked, stored, or otherwise known to CoinMover.  Anyone with access to your private key can spend the funds in your paper wallet.

You are responsible for protecting the private key of your paper wallet the moment it is printed by the machine. If your paper wallet is lost or destroyed, we cannot recover your key or funds.

Simply put:

We know what wallets we own and where we sent funds to and receive them from. But we can't truly know the source of external funds in wallet address that isn't ours. 

Paper wallets are available from some machines. But be careful and don't lose it because we can't recover your funds since we don't track or store keys created by the machine. 


We do not sell your information or disclose it to anyone except as required by, and defined in, the golden rule at the beginning of this policy.

We use your e-mail to send informational updates and promotions. We don’t sell it or give it away to anyone else. If you click “unsubscribe” on our e-mail, you will be removed permanently and immediately removed from our distribution list.

We are required by the United States Federal Government to collect certain information from you in order to transact with you over certain amounts.

You may voluntarily provide CoinMover with identification that can make you a registered user with higher standard transaction limits. This includes, but is not limited to your name, address, phone, birth date, email, passport and/or copy of your driver’s license.

Once your registration is approved, conducting business with CoinMover is no different than having a traditional bank account. If asked, we can group your transactions to your identity and provide your transaction history to federal regulators and/or law enforcement if – in the rare case – they ask us to provide it to them as required by law.

Simply put:

We don't give your information away to anyone except the government as required by law and you can opt-out of our emails at any time. 

In order to buy or sell over certain amounts, you have to give us information about you. This is the same as opening an account at a normal bank so your expectation of privacy should be the same as if you were using your own bank. 


Our company is considered by the United States Federal Government as a Money Service Business (‘MSB’) and as such we are required to adhere to strict compliance and reporting standards. These regulations include but are not limited to the jurisdictions of the Commonwealth of Massachusetts and the United States Federal Government.

We adhere to all requirements under the Bank Secrecy Act of 1970, Federal Anti-Money Laundering (AML) policies, Federal Know Your Customer (KYC) policies, and all other requirements dictated by local, state, and federal regulators.

By using our services, making a transaction, or otherwise doing business with us, you make continuing acceptance of our full Terms and Conditions Privacy Policy, as updated and amended from time to time in the company’s sole discretion.

When smaller changes are made to our policies, they will be updated and made available on our website and in parts of our ATM interface.

When a larger material change is made to any of our policies, in addition to the updates above, you may receive an e-mail from us describing the change. An example of this was the implementation of the General Data Protection Rule (GDPR) made by the European Union (EU) in 2018. 

Our aim is to make sure you are always fully aware of our stance and policies regarding information we retain on you and your transactions.

Simply put:

We're a money transmitter as defined by the government and operate as such under strict regulation, including monitoring just like a traditional bank. 

We'll communicate major changes to this policy to you via e-mail so you always know where we stand.