As Chief Operating Officer, George oversees CoinMover’s operations and customer support teams. His expertise in Lean methodology and people management enables teams to work in partnership to optimize operational efficiency and productivity for optimal revenue growth while also delivering exceptional customer service.
With over 30 years’ experience in building, managing, and leading teams for large international retail companies and boutique companies, George has led multiple Continuous Improvement initiatives to reduce waste and increase productivity. George has also developed and managed numerous service and sales training programs.
With the belief that superior customer service results from employees delivering experiences to customers as they personally experience them, George is a passionate “people advocate.” His interdepartmental and team collaboration style fosters a thriving customer-centric employee culture to instill employee empowerment and accountability.
In addition to his expertise in process improvements, George is a member of various industry associations as the Society of Human Resource Management (SHRM), the Association for Talent Development (ATD), the Association for Manufacturing Excellence (AME), and Customer Experience Professionals Association (CXPA).
When George is not at CoinMover or learning about the cryptocurrency industry, he usually has fun outdoors with his wife and two daughters or plays drums in a bar band.